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I Drive Your Car For:

  • Car Service(Drop-Off & Pick-Up)
  • Car Registration Renewal
  • When It Is Illegal For You To Drive
  • Airport Drop-Off & Pick-Up
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FAQ'S

Regular Vehicle Service

Booking :

You can make the booking via our website or mobile application.

How do I know if my booking is accepted?

Once you have submitted the booking form online or using the app, we will send an email and sms notification to confirm and acknowledge your request.

What do I do once booking is accepted?

The assigned team of professional drivers will either contact you before arriving at the location or will call you once they’ve arrived at the location to pick your car.

Can my car be picked up from any location?

Yes, we can pick up and drop your car at any location of your choosing.

How long before do I need to book to avail this service?

We strongly advise you to book the service at least 24 hours prior to pick up time. We also have an urgent service available at an additional cost where you will be able to book any of the services 3 hours prior.

Can I cancel my booking?

Yes, you can cancel your booking 24 hours prior to the pick up time with no cancellation charges. However, you will be liable to pay our full service charge if cancelled after.

Are you able to book the service appointments with the maintenance agency/workshop?

After the completion of the first service using our company you will be able to request for this service as we will have the details required in our system.

How do I pay to the service agency or workshop?

The amount will be charged to you through the online booking process / app and we will pay the service agency/workshop on your behalf at the time of collection.

How do I pay for I Drive Your Wheels services?

You can pay for I drive your wheel’s services as follows:

a. You can pay online at the time of booking using “PayPal”

b. If you choose cash or card during your online booking request, the transaction will be processed at the time of collection of vehicle Please note: The service center fees will be charged on actuals at the time of vehicle drop-off

What if my car in involved in an accident or is damaged by I Drive Your Wheels Driver?

All of our drivers are well trained to follow traffic rules and regulation and speed limits set by I Drive Your Wheels. The chances of this happening are very remote but possible. If the accident or damage on your vehicle occurs due to the mistake of our driver (proved by the police report), I Drive Your Wheels will take care of 100% of cost involved for repairs. However, if the accident is caused by a third party as proven by the police report, I Drive Your Wheels will not be liable for any damages.

Airport Drops and Pick-ups

Booking :

You can make the booking via our website or mobile application.

How do I know if my booking is accepted?

Once you have submitted the booking form online or using the app, we will send an email and sms notification to confirm and acknowledge your request.

What do I do once booking is accepted?

The assigned team of professional drivers will contact around 8 hours prior to your scheduled pick-up time.

How long before do I need to book to avail this service?

We strongly advise you to book the service at least 24 hours prior to pick up time. We also have an urgent service available at an additional cost where you will be able to book any of the services 6 hours prior to the scheduled pick-up time.

What if my flight is delayed or cancelled?

Pick-Ups:
Our agents will be tracking the flight status and you will not be charged for any delays/cancellation occurred by the airline. However, if the cancellation is done by the customer, you will be liable to pay our full service charge.

Can I cancel my booking?

Yes, you can cancel your booking 24 hours prior to the pick-up time with no cancellation charges. However, you will be liable to pay our full service charge if cancelled after.

How do I pay for I Drive Your Wheels services?

You can pay for I drive your wheel’s services as follows:

a. You can pay online at the time of booking using “PayPal”

b. If you choose cash or card during your online booking request, the transaction will be processed at the time of collection of vehicle.

What if my car in involved in an accident or is damaged by I Drive Your Wheels Driver?

All of our drivers are well trained to follow traffic rules and regulation and speed limits set by I Drive Your Wheels. The chances of this happening are very remote but possible. If the accident or damage on your vehicle occurs due to the mistake of our driver (proved by the police report), I Drive Your Wheels will take care of 100% of cost involved for repairs.

However, if the accident is caused by a third party as proven by the police report, I Drive Your Wheels will not be liable for any damages.

 
I Drive Your Wheels App

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